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Rate Card — Default Payout Rules
GST (18%) is added on top of the default payout automatically if the assigned technician is GST-registered.
| Service / Material | Customer Price (incl. GST) | Default Payout Rule |
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Technician Custom Rates (Mutually Agreed)
A custom rate is final — it overrides the default rule for that technician + item, and no GST is added on top.
| Technician | Item | Custom Rate |
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Penalty Types
Standard deduction amounts for common issues — used as a starting point whenever you apply a penalty below.
| Penalty Type | Default Deduction |
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Applied Penalties
Deducted from the technician's settlement. Technicians can see their own penalties and the reason in My Earnings — never other technicians'.
| Technician | Ticket | Type | Amount | Note |
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Bonus Types
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Applied Bonuses
Added to the technician's settlement, with a reason on record — same transparency rule as penalties.
| Technician | Ticket | Type | Amount | Note |
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Settlement Calculator
Add every billable item on the job, then apply any advance already collected, bonus, and penalties — exactly how your real ledger settles a job.
Pick a technician and at least one item to see the settlement breakdown.
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Daily Closer Sheet — Install Details & Collections
Auto-filled from job completion details — this is what feeds the Settlement Calculator and Invoicing. A job must be marked Verified here before its settlement can be marked Settled.
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Automated Settlement — By Date & Technician
Calculated automatically from that day's completed jobs: payout (rate card or custom rate + GST) minus advance already collected on-site, minus penalties, plus bonuses. A group can only be marked Settled once every job in it is Verified in Reconciliation — flagged or unverified jobs block payment until resolved.
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Search by customer name, phone number, IDU/ODU serial number, or technician name. Every result shows exactly who installed it, when, and what they were paid — the proof you'd need if a technician denies doing a job.
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Technician Performance — All Time (this session)
Installation counts and totals per technician — useful for spotting who's ready for a rate increase, a level-up, or more coverage area.
| Rank | Technician | Zone | Installs Completed | Customer Revenue | Total Payout Earned | Avg Payout / Job |
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Total completed jobs and revenue per day, across all technicians.
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Net Profit-
This is accrual profit on billed revenue — it does not account for customer amounts still pending collection. See Reconciliation for what's actually been collected vs. outstanding.
Brand Royalty Settings
Applied automatically per installation completed (Installation Charges item, × quantity) — this is the per-unit fee owed to Helium Air AC as an authorised partner.
Other Expenses
Material payable to vendors, extra one-off payments to a partner/technician outside their normal rate, or any other cost that eats into margin.
| Date | Category | Description | Paid To | Amount |
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Training Acknowledgment Log
Every technician must acknowledge the SOP once before their first login. This is the record of when, per technician.
| Technician | Status | Acknowledged At |
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Daily Tool Declarations
Every technician confirms this checklist once per day before their dashboard unlocks. If you find out on-site that a technician didn't actually have a tool they confirmed, flag it straight to a penalty.
| Date | Technician | Items Confirmed | Submitted At |
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Click "View Full Profile" for contact details, emergency contact, ID proof, and acknowledgement status in one place.
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Select Technician & Date Range
Post a New Announcement
Every technician sees this the moment they open Notifications — same message, same time, to everyone. No one gets left out of an update.
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Jobs Assigned to Me
Once a job is Completed, tap "Request Review" and share the link with the customer on-site.
| Ticket | Customer | City / Issue | Items | Status | My Payout (est.) | Reminder | Review |
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Payout History
Rates shown are your own — you can't see other technicians' rates or the full rate card here. Pick a date above to check a specific day's jobs and payout.
| Ticket | Date | Item(s) | Base | GST | Total Payout |
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My Penalties
Every deduction is shown here with the reason — nothing is taken off without a recorded note.
| Ticket | Type | Amount | Note |
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Announcements from the Office
Notices, awareness messages, bonus updates — everyone sees the same message at the same time.
Need help right now?
Call the office directly — for urgent job issues, payment questions, or anything the FAQ below doesn't cover.
Frequently Asked Questions
Helium Air Error Code Reference
English aur Hindi साथ में — har error code ke liye. Agar कुछ स्पष्ट न हो, helpline पर call करें: 99901 00285
Indoor Display — Error Code Table
Sr. No, Indoor Display, Error, Remarks — poori list ek nazar mein.
| Code | Error | Remarks |
|---|---|---|
| E1 | IDU Fan Fault | Remove IDU fan motor connector and check |
| E3 | Indoor coil sensor fault | Remove IDU coil sensor and check fault |
| E4 | Indoor ambient temp. sensor fault | Remove IDU ambient sensor or short the sensor and check fault |
| E6 | Communication fault (power-on) | Remove indoor/outdoor comm. wire and check COMM fault |
| E8 | Communication fault (running) | Remove indoor/outdoor comm. wire in running condition, check COMM fault |
| F1 | Compressor starting abnormal | Remove the compressor wire, then check the fault |
| F5 | Discharge temp. sensor fault | Remove ODU side discharge temp. sensor and check fault |
| F7 | ODU coil fault | Remove ODU side coil sensor and check fault |
| F8 | ODU coil fault | Remove ODU side coil sensor and check fault |
| F9 | ODU fan fault | Remove ODU fan motor connection (power off) and check |
| E0 | Outdoor EE fault | Short 'SDA' and 'SCL' pins at ODU EE |
| P3 | Outdoor over/under AC voltage protection | AC voltage <140V or >300V |
| P6 | Discharge temperature overheat protection | Discharge temp. > 113°C |
| P7 | Cooling indoor coil anti-freezing protection | Indoor coil temp. < -1°C |
| P8 | Cooling outdoor overheat protection | Outdoor coil temp. > 64°C |
| P9 | Heating indoor coil overheat protection | Indoor coil temp. > 63°C |
| PC | Cooling outdoor ambient over-low protection | Outdoor ambient temp. < 0°C |
| PH | Heating outdoor ambient over-high protection | Outdoor ambient temp. > 32°C |
| L3 | Drive phase current overload fault | — |
Error Code Details / Detailed Steps
Tap a code above to jump straight here, or scroll — English and Hindi are shown together for each one.
E0 — Outdoor Machine EE Fault
ENGLISH
Part to Verify: EEPROM Data missing / Wrong Data / Chip Fail
- Tools needed: EEPROM update tools and EEPROM update software.
- Try to update the IDU EEPROM using the EEPROM tools. If the update fails, go to Step 2.
- If these tools aren't available at the after-sales point, escalate it.
- Step 2: Replace the ODU PCBA.
हिंदी
Verify करने वाले पार्ट्स: EEPROM Data missing / Wrong Data / Chip Fail
- जरूरी tools: EEPROM update tools और EEPROM update software।
- EEPROM tools से IDU EEPROM update करने की कोशिश करें। अगर update fail हो जाए तो Step 2 पर जाएं।
- अगर after-sales point पर ये tools उपलब्ध न हों, तो escalate करें।
- Step 2: ODU PCBA replace करें।
E1 — Indoor Fan Motor Fault
ENGLISH
Parts to Verify: Free rotation (shaft) · Mechanical fault (burn smell/visual damage) · Wiring & connector · Fan motor damage · IDU controller fault
⚠️ Safety: BLDC motors run on high-voltage DC (~310V DC), stored in capacitors even after power off. Always disconnect power and wait a few minutes before probing.- Step 1 — Spin Test: Turn off the AC, manually spin the fan blade. Spins freely → go to Step 2. Feels stiff / won't spin → bearings are seized, replace the motor.
- Step 2 — Resistance Test: Disconnect the 3-pin motor harness from the PCB, set multimeter to Ohms, measure resistance between all three pin pairs (1-2, 2-3, 1-3). Should be nearly identical (usually 20Ω–100Ω depending on brand).
- Fault signs: Open Loop (OL) → winding broken. 0Ω or close → winding shorted. Wildly unbalanced readings → motor is bad.
- Ground Check: Test each pin against the motor's metal casing — should read OL. Any resistance → motor shorted to ground.
- Step 3 — Voltage Test (PCB Output): If motor passes the resistance test, plug it back in, turn AC on in fan mode, set multimeter to DC Voltage, probe the back of the 3-pin connector on the board. Expected: high DC voltage (~280V–340V DC) across U-V, V-W, W-U (may fluctuate — it's a 3-phase pulse). 0V DC from the board → PCB's inverter stage (IPM module) is dead, not the motor.
हिंदी
Verify करने वाले पार्ट्स: Shaft की free rotation · Mechanical fault (burn smell/visual damage) · Wiring और connector · Fan motor damage · IDU controller fault
⚠️ Safety: BLDC motors high-voltage DC (~310V DC) पर चलते हैं, जो AC बंद करने के बाद भी capacitors में stored रहती है। Components छूने से पहले हमेशा power disconnect करें और कुछ मिनट रुकें।- Step 1 — Spin Test: AC बंद करें, हाथ से fan blade घुमाएं। Freely घूमे → Step 2 पर जाएं। Stiff लगे या न घूमे → bearings seized हैं, motor replace करें।
- Step 2 — Resistance Test: PCB से 3-pin motor harness disconnect करें, multimeter Ohms पर set करें, तीनों pin जोड़ियों (1-2, 2-3, 1-3) के बीच resistance नापें। तीनों लगभग same होनी चाहिए (आमतौर पर 20Ω–100Ω, brand अनुसार)।
- Fault Signs: Open Loop (OL) → winding टूटी है। 0Ω या उसके पास → winding shorted है। Readings बहुत अलग हों → motor खराब है।
- Ground Check: हर pin को motor की metal casing के against test करें — OL आना चाहिए। कोई resistance आए → motor ground से shorted है।
- Step 3 — Voltage Test (PCB Output): Motor resistance test में pass हो जाए तो वापस लगाएं, AC को fan mode में on करें, multimeter को DC Voltage पर set करें, board के 3-pin connector के पीछे probe करें। Expected: U-V, V-W, W-U के बीच high DC voltage (~280V–340V DC) (3-phase pulse होने से fluctuate कर सकती है)। Board से 0V DC आए → PCB का inverter stage (IPM module) खराब है, motor नहीं।
E3 / E4 — Coil & Ambient Temperature Sensor Fault
ENGLISH
E3 = Evaporator/Coil Temperature Sensor Fault (R25°C = 10KΩ, β25/50 = 3950) · E4 = Room Ambient Temperature Sensor Fault (R25°C = 10KΩ, β25/50 = 3950)
Part to Verify: Sensor connection abnormal · Sensor wire cut · Sensor abnormality
- Check the sensor connector connection — if abnormal, correct it.
- Disconnect the sensor and check resistance against the standard value on the Resistance vs Temperature chart.
- If resistance matches the graph → replace the Main PCBA. If not → replace the sensor.
हिंदी
E3 = Evaporator/Coil Temperature Sensor Fault (R25°C = 10KΩ, β25/50 = 3950) · E4 = Room Ambient Temperature Sensor Fault (R25°C = 10KΩ, β25/50 = 3950)
Verify करने वाले पार्ट्स: Sensor connection abnormal · Sensor wire cut · Sensor abnormality
- Sensor connector connection चेक करें — अगर abnormal हो तो ठीक करें।
- Sensor disconnect करें और Resistance vs Temperature chart के standard value से resistance check करें।
- अगर resistance graph के अनुसार सही है → Main PCBA replace करें। वरना → Sensor replace करें।
E5 — No Refrigerant Protection
ENGLISH
- Pressure Check: verify standing pressure (should be >250 PSI) and running pressure (target ~140 PSI).
- Visual Leak & Ice Inspection: check for ice on the IDU heat exchanger; inspect for oil stains on IDU & ODU joints (indicates gas leak).
- Airflow & Maintenance: clean/replace a choked air filter; check the ODU heat exchanger for dirt/blockage.
- Electrical & Control Checks: inspect for a faulty thermistor/temperature sensor; perform a hard reset (power off 5 minutes, then on).
- Pressure Testing: use dry nitrogen to pressurize the system and locate the leak with soap bubbles or an electronic leak detector.
- Deep Evacuation: always vacuum down to 500 microns before recharging to remove moisture and non-condensables.
- Accurate Gas Charging: weigh in the exact factory-specified refrigerant amount using a digital charging scale.
हिंदी
- Pressure Check: standing pressure verify करें (>250 PSI होनी चाहिए) और running pressure (target ~140 PSI)।
- Visual Leak और Ice Inspection: IDU heat exchanger पर बर्फ जमने की जांच करें; IDU और ODU joints पर oil के दाग देखें (gas leak का संकेत)।
- Airflow और Maintenance: choked air filter साफ/replace करें; ODU heat exchanger में dirt/blockage चेक करें।
- Electrical और Control Checks: faulty thermistor/temperature sensor की जांच करें; hard reset करें (5 मिनट power off रखकर फिर on करें)।
- Pressure Testing: Dry Nitrogen से system pressurize करके soap bubbles या electronic leak detector से leak locate करें।
- Deep Evacuation: recharge से पहले हमेशा 500 microns तक vacuum करें ताकि moisture और non-condensables निकल जाएं।
- Accurate Gas Charging: digital charging scale से exact factory-specified मात्रा में refrigerant भरें।
E6 / E8 — Communication Fault
ENGLISH
E6 = fault at initial power-on · E8 = fault during running
- Model Mismatch: verify IDU & ODU model number stickers match; ensure IDU PCB model matches ODU PCB model.
- Wiring Inspection: check the power cord; check interconnecting wires between IDU & ODU (continuity check); ensure connections strictly follow the official wiring diagram.
- Component Faults: check for physical defects or burnt components on the IDU PCB or ODU controller; check the terminal box.
- Multimeter Test: set to DC Voltage mode, test between Neutral (N) and Communication (C) terminals.
| Red Probe | Black Probe | Expected DC Voltage | Diagnosis |
|---|---|---|---|
| Terminal C | Terminal N | 6.5V–15V (Fluctuating) | System OK (Inverter Only) |
| Terminal C | Terminal N | 0V (Constant) | Issue in IDU PCB |
| Terminal C | Terminal N | Stable/Fixed (No fluctuation) | Issue in ODU PCB |
- Step 4: Check the ODU controller — if the ODU LED is still not lit, try removing the ODU motor and check the LED again. If it lights after removing the motor → motor is damaged, replace it. If still not lit → ODU controller is faulty, replace it.
- Step 5: Make sure the communication wire length doesn't exceed the standard piping length between ODU and IDU.
- Step 6: Check for any EMI source near the ODU; if found, reposition the ODU correctly.
हिंदी
E6 = शुरुआती power-on पर fault · E8 = running के दौरान fault
- Model Mismatch: IDU और ODU के model number stickers match करें; IDU PCB model, ODU PCB model से match होना चाहिए।
- Wiring Inspection: power cord चेक करें; IDU और ODU के बीच interconnecting wires चेक करें (continuity check); connections official wiring diagram के अनुसार ही हों।
- Component Faults: IDU PCB या ODU controller में physical defect या जले हुए components चेक करें; terminal box चेक करें।
- Multimeter Test: DC Voltage mode set करें, Neutral (N) और Communication (C) terminals के बीच test करें।
| Red Probe | Black Probe | Expected DC Voltage | Diagnosis |
|---|---|---|---|
| Terminal C | Terminal N | 6.5V–15V (Fluctuating) | System OK (सिर्फ Inverter) |
| Terminal C | Terminal N | 0V (Constant) | IDU PCB में Issue |
| Terminal C | Terminal N | Stable/Fixed (No fluctuation) | ODU PCB में Issue |
- Step 4: ODU controller चेक करें — अगर ODU LED अभी भी न जले, ODU motor हटाकर फिर LED चेक करें। हटाने के बाद जले → motor खराब है, replace करें। फिर भी न जले → ODU controller faulty है, replace करें।
- Step 5: सुनिश्चित करें communication wire की लंबाई ODU और IDU के बीच standard piping length से ज्यादा न हो।
- Step 6: ODU के पास किसी EMI source की जांच करें; मिले तो ODU सही position पर लगाएं।
Checking the Terminal Box (IDU/ODU communication)
ENGLISH
- Short Circuit Test (Power OFF, meter on Beep/Continuity mode): disconnect the interconnecting cables so the terminal block is empty. Place one probe on N (Neutral), the other on C (Communication). Meter BEEPS → terminal block shorted internally, replace it. NO BEEP → terminal block is fine, move to the next step.
- Voltage Test (Power ON): reconnect all wires tightly, turn AC power on, set multimeter to DC Voltage, black probe on N, red probe on C. Watch the meter screen closely:
- Case 1 (Fluctuating 6.5V–15V): indoor signal passing properly — terminal block is 100% OK.
- Case 2 (Constant 0V): Indoor PCB is not sending signal out — Indoor PCB is faulty.
- Case 3 (Fixed/Stable voltage, no fluctuation): signal is stuck — Outdoor PCB is likely faulty.
हिंदी
- Short Circuit Test (Power OFF, meter Beep/Continuity mode पर): interconnecting cables हटाएं ताकि terminal block खाली हो। एक probe N पर, दूसरा C पर रखें। Meter BEEP करे → terminal block अंदर से shorted है, replace करें। BEEP न करे → terminal block ठीक है, अगले step पर जाएं।
- Voltage Test (Power ON): सभी wires tightly reconnect करें, AC power on करें, multimeter DC Voltage पर set करें, black probe N पर, red probe C पर। Meter screen ध्यान से देखें:
- Case 1 (6.5V–15V Fluctuate): indoor signal ठीक से pass हो रहा है — terminal block 100% OK.
- Case 2 (Constant 0V): Indoor PCB signal नहीं भेज रहा — Indoor PCB faulty है।
- Case 3 (Fixed/Stable voltage, no fluctuation): signal अटका हुआ है — Outdoor PCB के faulty होने की संभावना है।
F1 / L3 — Compressor Starting Abnormal / Drive Phase Overload
ENGLISH
F1 = compressor wants to start but gets stuck, jerks, and fails to turn on · L3 = outdoor PCB detects dangerously high current in one of the compressor wires (U, V or W)
- Step 1 — Open the Service Valves: go to the side of the outdoor unit where the copper pipes connect, use an Allen key to check both brass valves (High & Low pressure). Why: if the valves were left closed after install/move, refrigerant gets trapped, the compressor faces extreme pressure, pulls high current and triggers L3. Ensure both valves are fully open.
- Step 2 — Wire & Terminal Inspection (U, V, W): inspect the plastic connector plug on top of the compressor and the wires leading to the PCB, tug them gently. Why: a loose/burnt/broken wire means the inverter compressor only gets power from two phases instead of three and can't start — triggering F1. Crimp a new terminal and secure tightly if needed.
- Step 3 — Compressor Resistance (Impedance) Test — the most crucial step: turn AC power completely OFF, pull out the three wires (U, V, W) from the compressor top, set multimeter to Resistance/Ohms, measure resistance between the three pins one by one (U-V, U-W, V-W). The Golden Rule: all three readings must be exactly the same (typically 0.5Ω–20Ω depending on brand). Verdict: if they don't match, the compressor's internal winding is burnt/damaged — replace the compressor.
- Step 4 — Final Decision: if service valves are open, wires are tight, and resistance readings match exactly, the compressor is healthy — meaning the Outdoor PCB (ODU Controller) is faulty and sending unstable current to the compressor. Replace the Outdoor PCB.
हिंदी
F1 = compressor start होना चाहता है पर अटक जाता है, jerk करता है, on नहीं होता · L3 = outdoor PCB को compressor के किसी wire (U, V या W) में खतरनाक high current मिलती है
- Step 1 — Service Valves खोलें: outdoor unit की उस साइड जाएं जहां copper pipes जुड़े हैं, Allen key से दोनों brass valves (High और Low pressure) चेक करें। क्यों: install/move के बाद valves बंद रह जाएं तो refrigerant trap हो जाती है, compressor पर extreme pressure पड़ता है, high current खिंचता है और L3 trigger होता है। दोनों valves पूरी तरह खुले होने चाहिए।
- Step 2 — Wire और Terminal Inspection (U, V, W): compressor के ऊपर के plastic connector plug और PCB तक जाने वाले wires देखें, हल्के से खींचें। क्यों: loose/जला/टूटा wire मतलब compressor को तीन की जगह सिर्फ दो phases से power मिलती है और वह start नहीं होता — F1 trigger होता है। जरूरत हो तो नया terminal crimp करके tightly लगाएं।
- Step 3 — Compressor Resistance (Impedance) Test — सबसे ज़रूरी step: AC power पूरी तरह OFF करें, compressor के ऊपर से तीनों wires (U, V, W) निकालें, multimeter Resistance/Ohms पर set करें, तीनों pins के बीच एक-एक करके resistance नापें (U-V, U-W, V-W)। Golden Rule: तीनों readings बिल्कुल same होनी चाहिए (आमतौर पर 0.5Ω–20Ω, brand अनुसार)। Verdict: match न हों तो compressor की winding जली/damaged है — compressor replace करें।
- Step 4 — Final Decision: service valves खुले हों, wires tight हों, और resistance readings बिल्कुल match करें, तो compressor healthy है — मतलब Outdoor PCB (ODU Controller) faulty है और compressor को unstable current भेज रहा है। Outdoor PCB replace करें।
F5 — ODU Discharge Temperature Sensor Fault
ENGLISH
R25°C = 50KΩ, β25/50 = 3950
Part to Verify: Sensor connection abnormal · Sensor wire cut · Sensor abnormality
- Check the sensor connector connection — if abnormal, correct it.
- Disconnect the sensor and check resistance against the standard value on the Resistance vs Temperature (Td) chart.
- If resistance matches the graph → replace the Main PCBA. If not → replace the sensor.
हिंदी
R25°C = 50KΩ, β25/50 = 3950
Verify करने वाले पार्ट्स: Sensor connection abnormal · Sensor wire cut · Sensor abnormality
- Sensor connector connection चेक करें — अगर abnormal हो तो ठीक करें।
- Sensor disconnect करें और Resistance vs Temperature (Td) chart के standard value से resistance check करें।
- अगर resistance graph के अनुसार सही है → Main PCBA replace करें। वरना → Sensor replace करें।
F7 / F8 — ODU Condenser & Ambient Temperature Sensor Fault
ENGLISH
R25°C = 10KΩ, β25/50 = 3950
Part to Verify: Sensor connection abnormal · Sensor wire cut · Sensor abnormality
- Check the sensor connector connection — if abnormal, correct it.
- Disconnect the sensor and check resistance against the standard value on the Resistance vs Temperature chart.
- If resistance matches the graph → replace the Main PCBA. If not → replace the sensor.
हिंदी
R25°C = 10KΩ, β25/50 = 3950
Verify करने वाले पार्ट्स: Sensor connection abnormal · Sensor wire cut · Sensor abnormality
- Sensor connector connection चेक करें — अगर abnormal हो तो ठीक करें।
- Sensor disconnect करें और Resistance vs Temperature chart के standard value से resistance check करें।
- अगर resistance graph के अनुसार सही है → Main PCBA replace करें। वरना → Sensor replace करें।
F9 — Outdoor Fan Motor Fault
ENGLISH
Follow the exact same checking method as Error Code E1 (Indoor Fan Motor Fault) above: Spin Test → Resistance Test → Ground Check → Voltage Test (PCB Output) — just applied to the ODU fan motor instead of the IDU fan motor.
हिंदी
Error Code E1 (Indoor Fan Motor Fault) जैसी ही checking method अपनाएं: Spin Test → Resistance Test → Ground Check → Voltage Test (PCB Output) — बस यह IDU fan motor की जगह ODU fan motor पर लागू करें।